Refund Policy

Effective Date: 3 June 2024

Registered Company: SERVICE CENTRE MUMBAI

Government Reg. No: UDYAM-MH-19-0311512

Contact Number: 8928847720

Address: A2 JAI PUNIT NAGAR CHS LTD BORIVALI WEST S V ROAD MUMBAI MAHARASHTRA 400092

At SERVICE CENTRE MUMBAI, we strive to provide excellent service and ensure customer satisfaction. This Refund and Cancellation Policy explains our terms regarding service cancellations, rescheduling, and refunds.

1. Service Cancellation Policy

Customer-Initiated Cancellations

Cancellation Before Appointment:

Customers may cancel their service booking up to 24 hours before the scheduled appointment without any charges.

Cancellations made within [Insert Timeframe] of the appointment may incur a cancellation fee of [Insert Fee, if applicable].

Company-Initiated Cancellations

In rare cases, we may need to cancel or reschedule an appointment due to unforeseen circumstances (e.g., technician unavailability, weather conditions).

Customers will be informed promptly, and a new appointment will be scheduled at their convenience without any additional charges.

2. Rescheduling Policy

Customers can reschedule their appointment up to [Insert Timeframe, e.g., 12 hours] before the scheduled time.

Rescheduling requests made within [Insert Timeframe] of the appointment may be subject to availability and additional charges.

>3. Refund Policy

Eligibility for Refunds

Refunds are provided under the following circumstances:

Service Not Provided: If the service was not delivered as scheduled due to issues on our end, a full refund will be issued.

Incomplete or Unsatisfactory Service: Customers must notify us within 48 hours if they are unsatisfied with the service. Refunds or service redelivery will be considered on a case-by-case basis.

Non-Refundable Items

Diagnostic fees, if applicable, are non-refundable.

Services that have been completed to the satisfaction of the customer.

Refund Process

Refunds will be processed within 7-10 business days after approval.

Refunds will be issued to the original payment method or as store credit, depending on customer preference.

4. How to Request a Refund or Cancellation

To request a refund or cancel your booking, please contact us via:

Email: info@servicecentremumbai.com

Phone: 8928847720

Website: [A2 JAI PUNIT NAGAR CHS LTD BORIVALI WEST S V ROAD MUMBAI MAHARASHTRA 400092

Provide your booking details (e.g., name, appointment ID, and date) to expedite the process.

5. Disputes and Resolution

If you have concerns regarding cancellations, rescheduling, or refunds, we encourage you to contact our customer service team. We aim to resolve disputes amicably and promptly.

6. Policy Updates

We may update this Refund and Cancellation Policy periodically. Changes will be effective upon posting, and continued use of our services constitutes your acceptance of the updated policy.